myresume

Address: Palayan City, Nueva Ecija, PH 3132

Soft Skills

Technical Skills

Graphic Design (Adobe Photoshop)
Video Editing (Adobe Premiere)
Microsoft 365 (Teams, Outlook, Onedrive, Ticketing Management System, Excell, Word, Powerpoint, Publisher)
Active Directory (ADDS, RBAC)
Network Management
Virtualization Technology (VMWARE)
Technical Troubleshooting
Software Problem Analysis
Customer Support Software (Remote Desktop, Anydesk, Teamviewer)

Designing visuals based on clients.
Editing Photos and creating layout for sublimation (like TShirt, Short, PoloShirt, etc.)

Created, modified, and disabled user accounts in Active Directory, ensuring accurate role-based access control (RBAC) for all employees in compliance with organizational policies and security protocols.
Utilized Microsoft Teams, Outlook, and OneDrive to streamline communication and file management within the hospital’s IT department. Managed issue tracking using an Office 365 ticketing system, ensuring timely resolution of computer, printer, and network problems across departments.
Provide day-to-day support for hospital IT systems, including servers, workstations, network devices, and medical equipment.
Assist hospital staff with the use of software applications and IT systems.
Implement and maintain data backup strategies to ensure the protection of sensitive patient information and hospital records
Prepare reports for management on system performance, incidents, and technology upgrades.

March 2023 - March 2024

IT STAFF, BAYSTAR SALES INC.,

Batangas, Province Of Batangas

Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system.
Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Configured hardware, devices, and software to set up work stations for employees.
Reviewed network settings and made immediate updates, which improved overall security measures.

October 2019 - March 2022

IT Technical Support Specialist, PAOYI MANUFACTURING INC,

Batangas, Province Of Batangas

Diagnosed and troubleshot hardware, software and network issues.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Installed, configured and maintained computer systems and network connections.