Address: Palayan City, Nueva Ecija, PH 3132

Mobile: 09107060547
Email: macklynroman0303@gmail.com

Professional Summary

A proactive and detail-oriented IT Associate with a strong foundation in technical support, system administration, and network troubleshooting. Skilled in diagnosing and resolving hardware, software, and connectivity issues while ensuring smooth IT operations.

Education

Bachelor of Science major in Computer Science
NEW ERA UNIVERSITY,
Central Ave., Quezon City, Philippines 1100

Skills

Soft Skills

  • Computer Literacy

  • Communication (Verbal & Written)

  • Multitasking & Prioritization

  • Problem-Solving

  • Adaptability & Flexibility

Technical Skills

  • Graphic Design (Adobe Photoshop) & Video Editing (Adobe Premiere)

  • Programming Languages: HTML, CSS, JaveScript

  • Frameworks & Libraries: Bootstrap

  • Microsoft 365 (Teams, Outlook, Onedrive, Ticketing Management System, Excell, Word, Powerpoint, Publisher)

  • Active Directory (ADDS, RBAC)

  • Network Management

  • Virtualization Technology (VMWARE)

  • Technical Troubleshooting

  • Software Problem Analysis

  • Customer Support Software (Remote Desktop, Anydesk, Teamviewer)

Work History

PRESENT
Freelance Graphic Designer
  • Designing visuals based on clients.

  • Editing Photos and creating layout for sublimation (like TShirt, Short, PoloShirt, etc.)

August 2024 - February 2025
IT Associate, PREMIERE MEDICAL CENTER-NUEVA ECIJA,
Cabanatuan City, Province Of Nueva Ecija, Philippines

  • Created, modified, and disabled user accounts in Active Directory, ensuring accurate role-based access control (RBAC) for all employees in compliance with organizational policies and security protocols.

  • Utilized Microsoft Teams, Outlook, and OneDrive to streamline communication and file management within the hospital’s IT department. Managed issue tracking using an Office 365 ticketing system, ensuring timely resolution of computer, printer, and network problems across departments.

  • Provide day-to-day support for hospital IT systems, including servers, workstations, network devices, and medical equipment.

  • Assist hospital staff with the use of software applications and IT systems.

  • Prepare reports for management on system performance, incidents, and technology upgrades.

March 2023 - March 2024

IT STAFF, BAYSTAR SALES INC.,

Batangas, Province Of Batangas

  • Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.

  • Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system.

  • Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.

  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.

  • Reviewed network settings and made immediate updates, which improved overall security measures.

October 2019 - March 2022

IT Technical Support, PAOYI MANUFACTURING INC,

Batangas, Province Of Batangas

  • Diagnosed and troubleshot hardware, software and network issues.

  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.

  • Installed, configured and maintained computer systems and network connections.

June 2013 - May 2018

Front-end Web Developer (Volunteer Worker), CHURCH OF CHRIST (IGLESIA NI CRISTO),

Central Ave., Quezon City

  • Developed responsive web applications

  • Improved website performance by 30% through optimization techniques.

  • Collaborated with designers and back-end developers to enhance user experience.

My resume
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